- The prime minister asked the consumer affairs department to give “special focus” to complaints regarding Goods and Services Tax.
- The PM also asked the department to take more steps to spread awareness about the service charge levied by eateries.
In the last GST Council meeting, a total of 178 daily use items were shifted from the top tax bracket of 28% to 18% and a uniform 5% tax rate was prescribed for airconditioned restaurants and non-AC ones.
Modi’s directions came while chairing his monthly web-based interaction (PRAGATI) with secretaries and chief secretaries last week. According to the minutes of the meeting issued on Monday, the PM also asked the department to make systemic changes to minimise grievances while reviewing issues related to consumer grievances.
Officials said the PM was told that about 3,500 raids have been carried out across the country by state metrology departments. The National Consumer Helpline run by the department has deployed two former assistant commissioners of Central Board of Excise and Customs to address GST-related queries.
The helpline receives about 250-300 queries daily.